How do I find issue ID in Jira cloud via UI

[Tung Le]

Hello team,

As title, I want to find an easier way to do that. Currently, I needs to open the issue -> 3 dot -> choose export XML and search 'Key ID'

Just wonder if there's another way to perform that ? the idea is everyone within our company can do it. 

Thanks !!!

[Charlie Misonne · Accepted solution]

If you really want any user to see the issue id very easily you can create an automation rule.

Here is the idea:

1. Create a custom field called Issue ID
2. Create an automation rule that gets triggered on issue creation
3. Set the value of the new custom field to {{issue.id}} in the rule

Another way without donwloading the xml is to open the REST API URL of the issue. But again, this is not very straight forward.

If this is your issue URL: https://mycompany.atlassian.net/browse/ABC-123

Edit it in your URL bar by replacing the "browse" part with "rest/api/2/issue/".

Result: https://mycompany.atlassian.net/rest/api/2/issue/ABC-123

This will return a JSON where one of the first lines include the ID of the issue.

Out of curisotiy: why do your users need the ID and not simply the issue key?

[Jack Brickey]

Automation is a cool idea Charlie.

[Tung Le]

Thanks for the idea Charlie. I've being asked by Security & compliant team and I'm unsure for the reason why. 

[Jack Brickey]

To be clear you want to find the issue ID and not the issue key, correct? The only two ways that I am aware of to acquire that information are:

• via the export as you mentioned
• via the API 

I found this post on the API - How-I-get-issue-id-of-particular-issue-in-Jira-Service-Desk 

neither of those is very user-friendly for all users. However, I'm unclear exactly why you need all users to retrieve the issue ID.

[Tung Le]

Is this different because I've the historical data in excel file and it's reflexed to the ticket with Issue ID. But I just found the keyID with exactly the same ID number. I'm unsure why, just being asked by S&C team.

But, big thanks for your reply. I'm appreciate that.