How do I fetch bug assignee manager email address in Jira automation rule ?

[Anjali Behera]

I have a bug created and is escalated. I want the assignee to be notified along with its manager through email. I am trying to implement in Jira automation rule. I am not able to fetch assignee manager email address there.

[Gor Greyan]

Hi @Anjali Behera

How are users stored in Jira? For example, in our Data Center, Users are created from the Active Directory and they are synchronized with Jira.

I could get the assignee's manager from the Active Directory using an LDAP query through
"Element Connect Configuration" add-on.

If it is interesting, I can go deeper.

[Bill Sheboy]

Hi @Anjali Behera -- Welcome to the Atlassian Community!

Where are the relationships between possible assignees and their managers stored?

For example, if they are stored as user, entity properties or as asset data, they could be looked up when the rule runs to notify the manager.

However, if they are not stored anywhere, the rule would need to select them on a case-by-case basis, such as with a Lookup Table.

Kind regards,
Bill

[Vishnu Vardhan]

Hi Anjali,

To notify the assignee, you can use smart values for the assignee. However, for the manager, there is no available smart value, so you will need to specify the email ID manually.

Smart value for {{issue.assignee.emailAddress}}

Best Regards,

[PM_이유경]

Hello,
If a user has email notifications enabled in their individual Jira settings, notifications will be sent automatically by default.

However, if you want to send an email to a specific user in a specific situation or issue, you can do so by using the “Send email” action in Jira Automation, where you can define custom recipients and content.

To check a user’s email address, you can go to the Jira Admin page > User Management, then search by the user’s name to view their details.

Hope this helps!