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How do I delete my jira account?

casava_ai
June 21, 2026

You can't delete your account

Your account can't be deleted because:

  • User is last billing admin of a transaction account that has one or more active entitlements.
  • User is last billing admin of a transaction account that has one or more non-cancelled subscriptions.

1 answer

0 votes
Trudy Claspill
Community Champion
June 21, 2026

Hello @casava_ai 

Welcome to the Atlassian community.

Have you seen and followed the instructions on this document?

https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

You have to cancel all subscriptions that you have initiated. Some subscriptions are Managed by Atlassian, such as Projects and Goals. If you have any subscriptions that are Managed by Atlassian you will have to contact their Licensing Support team to get those cancelled. Do that through this page.

https://www.atlassian.com/company/contact/purchasing-licensing#/

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