I have the following project structure in my organization:
1. Escalation Project - Managed by the field team and reflect customers's issues
2. Engineering Bugs - Managed by the R&D team, and includes reproduction of the escalation, technical debt etc.
The relation between an escalation and a bug is a link called"Escalation bug". A bug can be associated to many escalations in case several customers experienced a similar issues. A bug can also be related to other bugs via other types of links.
The Business Requirements
I would like that the field team will prioritize escalations using a scrum board, and that the R&D team will be able to see the escalation bugs prioritized accordingly, hopefully in their own Scrum board.
Script Runner
I am exploring ways to do it using Script Runner - up till now was able to get a filter with prioritized escalations and their escalation bugs. (I am a beginner)
Is there any way to extract the associated bugs from this filter to a bug's filter while keeping the escalations' priority?
Can anyone help with a solution that will satisfy the business requirement?
Many Thanks and sorry for the long post....