How do I configure Jira to send automatic notifications for specific issue transitions?

[Jesse Hilton]

Can Jira automatically send a notification to certain people (like the issue reporter, assignee, or a team) when an issue changes its status? For example, send an email when a task is moved from ‘In Progress’ to ‘Done’.

[Gor Greyan]

Hi @Jesse Hilton

Thanks for the question!

Yes, you can do it in multiple ways. I think, the more easy way is the automation, like this.

Go To:

• Project settings → Automation → Create rule

• Trigger: Issue transitioned

  • From status = In Progress, to status = Done (or just “to Done”).

• (Optional) Conditions: project, issue type, etc,

• Action: Send email

  • To: Reporter, Assignee, a Group

  • Subject/body: include smart values like:

    • {{issue.key}} — {{issue.summary}}

    • Status: {{issue.status.name}}

    • Link: {{issue.url}}

• Turn the rule on and test with a sample issue.

Let me know if this helps.

[David Nickell]

All valid ideas but I would shy away from the automation idea unless you are trying to trap very specific conditions.  It will eat into your automation budget and may require additional maintenance in the future.   And there will eventually be the "How is this email being trigged??" question later on when you've won the lottery.

Refer to the documentation here on notifications and events

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

Then as @Marc - Devoteam suggested, you can create custom rules within the workflow transitions.

[Trudy Claspill]

Hello @Jesse Hilton 

If this is for a Company Managed project you can also use the Notification Scheme to send emails for some events.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

It has native events for Issue Resolved and Issue Closed. You can also create custom events for other Status transitions, though that would also require them modifying the Workflow to fire those events.

[Marc - Devoteam]

Hi @Jesse Hilton 

You can also use specific notification to be set on a post function on a transition from the notification scheme, or even create custom notifications.

The suggestions made by @Gor Greyan is also an option.

It all depends on your need.