How do I adjust automation rule so no notification is sent when a person creates an issue themself?

[SHEHZADALI ISMAILY]

I have a JIRA automation rule that notifies the Product Owner via email when a new issue is created. Currently it notifies her even if she creates the issue herself. How can I adjust the rule so that if she is the reporter, it does not send her an email notification even if she is the one that created the issue?

[Mark Segall · Accepted solution]

Hi @SHEHZADALI ISMAILY - You can add an advanced condition to the rule like this:

{{issue.reporter.displayName}}
Does Not Equal
<your product owner's name>

[Bill Sheboy]

Hi @SHEHZADALI ISMAILY 

As the product owner could be creating an issue on behalf of another Reporter, I suggest using the smart value {{initiator}} as that is the person (i.e. user) who triggered the rule, and add a condition to exclude the product owner.

Also...the Issue Created trigger could fire faster than the data is available, leading to your condition failing.  (This is a known racetrack problem with automation rules.)  So perhaps change your rule to re-fetch the data before the condition test.  For example...

• trigger: issue created
• action: re-fetch issue
• advanced compare condition: test if the {{initiator.accountId}} does not equal the product owner's user accountId
• ...proceed with the rest of your rule

Kind regards,
Bill

[John Funk]

Hi Shehzadali,

Just add in a Condition to see if she is the Reporter. 

If you share your rule, we can help guide if needed.