How do I adhere to workflow transition validation when using automation?

[Jack Dawkes]

I have an automation set up that transitions issues that have the status Blocked to Reopened when a blocking issue is transitioned to Resolved. This is working well except for one specific issue type. For these issues to transition from Blocked to Reopened a comment must be added, this is the workflow transition validation. The automation does comment on the issue that gets reopened but only after the transition, not as a part of it. So the affected issues will get a comment but they will remain in the status Blocked.

Is there a way for my automation rule to adhere to workflow transition validation? 

[Jack Brickey · Accepted solution]

Hi @Jack Dawkes , I am assuming you are using Issue transitioned as the Trigger for your Automation rule so the validation will occur before the rule is even triggered. One option you could consider would be to create a hidden transition that is only available to automation that does not have the validator.

[Jack Dawkes]

Yes and no, the rule does trigger of a transition but multiple issue types can transition between these status and only one of them has this validation. If that issue type was triggering the automation then it wouldn't be an issue because whoever did the transition would have to do it manually and they would have to adhere to the validation. This is getting stuck at the end of the automation with an action being to transition the issue to reopened. 

However I have just solved this myself. Turns out you can just tell the automation transition action to ignore conditions, I just hadn't seen this option. Checking that box fixed my problem. 

[Jack Brickey]

Cool! I have not seen that either. Glad they added this.