How come we can see priorities on work items but not change them?

Good call, worth checking both. If the scheme turns out to have multiple options and it's still stuck, screen config is probably the next thing to look at. Between those two, that should cover most cases like this

I don't think this is the problem.  Both the Priority Scheme and Priorities are unchanged from the default Jira configuration.

Hi Richard,

Since the scheme and priorities are unchanged from default, this might actually be a Team-managed vs Company-managed thing instead.

If your project is Team-managed (pretty common for newer setups), there's a known limitation — the system Priority field can't really be customized there. It's tied to the global default scheme, and there's no way to override it per-project like you can in Company-managed projects. That would explain exactly what you're seeing — visible, stuck on Medium, no way to change it even as an Admin.

Quick way to check: Project Settings > Details will tell you if it's Team-managed or Company-managed.

If it turns out to be Team-managed, most people work around it by creating their own custom field (call it something like "Priority") with the values they actually want, since the built-in one can't be touched.

This is a Team-managed project and we don't really want to change the Priority fields (the default ones are fine).  We just want to be able to set/change the priority for a specific work item.

It appears as if Jira has updated something and now we have a smaller, more concise Create Task model window.  If I expand the window I can see a "Priorities" dropdown and am able to change it to whatever I need.

However, I still cannot edit it after the work item is created.  The "Task" work item is configured with the Priority field in the Description fields but it still doesn't show up.

I moved the Priority field down into the Context section and there was no change.  I can still set the priority when creating a work item but I cannot change it.

Hi Richard,

Thanks for testing that. Since Priority still isn't showing up in Details at all, not even greyed out, a few things worth trying:

1. Hard refresh (Ctrl+Shift+R / Cmd+Shift+R) or try an incognito window, sometimes layout changes don't reflect right away even after saving.
2. Try creating a brand new test task and see if Priority shows up there. If it does on new tasks but not this existing one, that's a useful clue.
3. Double check the save actually stuck, reopen the Task work item type's layout settings and confirm Priority's still under Context fields and didn't revert or get dropped.

If none of that works, this is starting to look like a genuine bug rather than something you're missing, might be worth reporting to Atlassian Support at that point.

I deleted my TEST work item and created a brand new one.  I was able to change the priority on creation but not after it had been created.  I also tried using a completely different browser (Safari) that I had never logged into Jira with and it was the same experience; no ability to edit priority after the task was created.

Hi Richard,

That rules out cache/browser as the cause, so this is genuinely looking like a bug at this point rather than anything on your config side. You've checked the scheme, the field placement, tested on a totally fresh item, and even a completely separate browser, so there's not much more to troubleshoot from the Community side.

Worth two things:
1. Check status.atlassian.com for any known Jira issues, there's been a broader UI/behavior rollout happening this month (part of the 2026 Summer Release) that's touched a few other areas, so it's possible this is related.
2. Raise it directly with Atlassian Support at this point, referencing everything you've already ruled out (scheme, field section, cache, multiple browsers, new item test). That'll save them time and get you a faster answer, since this looks like it needs backend investigation.

Sorry I couldn't get you all the way there, but at least you've got a clean, well-documented case to hand off to Support now.