How can we sort the arrangement of SLA?

Mela
Contributor
April 5, 2022

Upon testing, we noticed some SLAs are not arranged in proper order. Is there a way to sort the SLA? We need to fix something like this SLA results. See the attached photo below.


Jira SLA.png

2 answers

1 vote
Olha Onofriichuk_SaaSJet
Atlassian Partner
June 3, 2022

Hi, @Mela 

If you need to sort SLA, I see 2 options how to do this:

  1. You can try  SLA Time and Report for Jira add-on and filter them via the option I show on the screenshot below:
    exceeded.png
  2. In the SLA Time and Report for Jira add-on there is an opportunity to export data to the Excel file and there you can arrange it in the correct order.
    Export Excel.png

Hope It helps.  


Also, this add-on is created by my SaaSJet team, so if you have any questions, I’m here to answer them.

0 votes
Jack Brickey
Community Leader
Community Leader
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April 5, 2022

AFAIK, this is not possible. They are sorted in the order that they are created. You could re-create all your SLAs in the order desired but I'm not sure that would be worth it. I also checked JAC for a suggestion but did not find anything.

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