How can we configure in Cloud Jira board so that when a story is moved back to 'In Progress' after b

[Ankita Raina]

I created a story and sub-tasks as well. I was done with one of the sub-tasks, so moved to "Done" status. Now, I explored that there were few things missing, so I pulled back sub-task from "Done" status to "In Progress" status and could see that the "Issue Id" is still striked out. I wanted to know what changes to be done so that if a sub-task or Story is pulled back to "In Progress", the issue id is not striked out.

[Jasmeet Kaur · Accepted solution]

Hello @Ankita Raina 

Welcome to the Atlassian Community!

The reason your sub-task’s issue key remains striked out (strikethrough) after moving it from "Done" back to "In Progress" is due to how Jira Cloud determines when to display the strikethrough:
The strikethrough appears if the issue’s "Resolution" field has a value, regardless of its current status.
So, even if you move the sub-task out of "Done," if the "Resolution" field is still set (e.g., "Done," "Fixed," etc.), the issue key will remain striked out.

How to Fix This

To remove the strikethrough when you reopen an issue (move it out of "Done"):

1. Clear the Resolution Field when transitioning from "Done" to "In Progress" (or any non-Done status).

   • This is typically done by adding a post function to your workflow transition that clears the "Resolution" field.

   • Without this, Jira will keep the resolution value, and the strikethrough will remain.

Steps to Update Your Workflow:

1. Go to Project settings > Workflows.

2. Edit the workflow for your issue type.

3. Click the transition from "Done" to "In Progress" (or similar).

4. Add a Post Function:

   • Choose "Clear Field Value" and select the "Resolution" field.

5. Publish the workflow.

Refer: https://support.atlassian.com/jira-software-cloud/docs/choose-when-subtasks-and-linked-issues-have-a-strikethrough/ 

Thank you!

[Ankita Raina]

Thank you @Jasmeet Kaur for your prompt response!!

The information shared above is helpful and I was able to make changes as desired. Though I am unable to validate it right away since it shows a message - "It will take some time to reflect changes. I will validate it once tomorrow.

[Nikola Perisic · Accepted solution]

Welcome @Ankita Raina 

When the issue is strikenthrough it means that a resolution has been added to it. By default, this happens when you move the issue to the Done column. When you move the issue back from Done column to any other columns, strikethrough disappears.