How can someone upload any document through email and assign the ticket to concerned person ?

[Gautam Behl]

Hi,

Just wanted to check if its possible to assign any ticket via email and uploading documents on it through replying on email.

Thanks

[kuldeep Singh]

@Gautam Behl ,

Please create a incoming email handler for your Jira project, using this you can create issue and upload attachment by just sending a email.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ 

You can create a Automation for Assigning ticket.

https://link/jira/servicedesk/projects/key/settings/automate#/tab/rule-library

Thanks.