How can non-admin submit a support ticket

[Adam Lockwood]

Our Jira Software admin is gone and we must access our Jira account ASAP to add a new admin.

Is there a way for a non-admin user to contact Jira support or submit a support ticket?

[Laura Holton _ACE Manchester_ · Accepted solution]

Hi @Adam Lockwood 👋

Welcome to the Community! To get this over to the support side you can register and raise ticket directly with Atlassian Support here >> https://support.atlassian.com/contact

Hopefully they'll be able to sort this as soon as possible for you, in the meantime if you have any questions just shout 😃

All the best,

Laura

[Adam Lockwood]

Thanks, Laura!

[Dirk Ronsmans · Accepted solution]

Hi @Adam Lockwood @and welcome to the community!

You can register on https://support.atlassian.com/contact and raise an issue there. 

Even if you are not aware of your SEN you can still get support but it might take a few more steps and take a little longer. 

I’ll see what I can do about escalating this question too. 

[Adam Lockwood]

Thanks, Dirk!

[Angélica Luz]

Hello @Adam Lockwood,

Thank you for reaching out to the Atlassian Community!

In order to contact our support, you need to be a site administrator or a trusted user.

Checking the details of your site, I can see that there are four site admins and you are one of them, so you should be able to create a ticket using the URL provided by Laura and Dirk.

If you are facing any issues creating the ticket or if you need any help, please let us know.

Kind regards,
Angélica

[Adam Lockwood]

Thanks, Angélica! We figured it out, and I was added as an admin. I appreciate you taking the time to follow up!