How can just clone the ticket's main page details? Currently transfers all history of ticket

[Jeff Jaffer]

Once a ticket is resolved, it's closed out.

User calls another time with a different issue, ticket has to be created with same details of previous ticket, such as name, telephone, email etc.   

Currently the conning feature imports all history of previous ticket...only allows main page's description for deletion...the rest of the history stays and creates confusion for Second Level teams when ticket transferred to them with new issue. 

[Tom Lister]

Hi @Jeff Jaffer

you would need a plugin to do this. Standard Cloning will copy all issue fields. 

E.g using Scriptrunner to clone you could modify the issue in a groovy script or write a workflow function to create a new issue to your specification.

https://scriptrunner.adaptavist.com/latest/jira/builtin-scripts.html#_clones_an_issue_and_links