How can i create a custom field and associate it to priorities

[vamshi kotwali]

I have a requirement when Customer support team wants to use their own Priority (ex: Cs Priority) when opening a ticket now that. i have created a custom field Name 

    CS Priority

1. Highest
2. High
3. Medium
4. Low
5. Lowest 

and associated to the concerns screens and schemes Now they are displayed as  list with what i created but  i want them  look exactly the same  how priority looks like 

 Highest

 High

 Medium

 Low 

 Lowest 

[Nic Brough -Adaptavist-]

Custom fields do not have the same functionality as the system priority field, so you won't get this.

As Prahmod says, you could automate some dependency between actual priority and CS priority, but it is going to look odd having two of them.

[Pramodh M]

@vamshi kotwali 

Create an Automation to automatically map the values for Priority

Trigger - Field value changed

Condition - If else condition to check the field value

Action - Edit CS Priority Field to Copy from the current issue to set the value from Priority Field

Let me know if you have any queries

Thanks,
Pramodh

[Pramodh M]

@vamshi kotwali 

If you need it other way around revert the field values

[vamshi kotwali]

I need both priority and Cs priority to be displayed and i am not an automation guy is there any other way round