How can I undo a pending cancellation for Jira Cloud Marketplace apps before the billing cycle ends?

[Luis Carlos Díaz Rojas]

We accidentally submitted a cancellation request for multiple Jira Cloud Marketplace apps, and the subscriptions are currently marked as “Pending cancellation” in the Atlassian Admin → Billing → Subscriptions section.

Current status:

• The cancellation is scheduled to take effect at the end of the current billing cycle (May 6, 2026).
• The “Undo cancellation” button is still visible for the affected apps.
• Apps impacted include Marketplace apps used across 530 active Jira users.

Steps already taken:

1. Reviewed the subscription status in Admin → Billing → Subscriptions.
2. Confirmed the apps are still listed as Pending cancellation (not fully canceled).
3. Verified that the Undo cancellation option is available in the UI.
4. Captured screenshots of the subscription details and pending cancellation state (attached).

What I’m trying to confirm:

• Is using “Undo cancellation” from the admin UI sufficient to fully restore the subscription without disruption?
• Are there any known edge cases where contacting Atlassian Support or the Marketplace vendor is recommended instead?
• Has anyone experienced billing or access issues after reversing a pending cancellation?

Any best practices or real-world experiences would be greatly appreciated.

[merry chriistmas]

Hey! Using the “Undo cancellation” button in the admin UI usually restores the subscription fully without disruption. 

From experience, it’s safe for most apps, but for critical apps or large user bases, it doesn’t hurt to notify Atlassian Support just in case there are backend issues. Make sure to double-check billing after reversal.

Has anyone else had hiccups after undoing a pending cancellation?

[Tomislav Tobijas]

As folks already said, you should be able to do so manually @Luis Carlos Díaz Rojas 

Although I did stumble upon some issues once or twice 🫤 and quick intervention from the official licensing team was needed. In case you stumble upon any issues, you can reach out to the billing support team here: Atlassian Support: Pricing, Billing & Licensing

[Arkadiusz Wroblewski]

Hello @Luis Carlos Díaz Rojas 

Just undo it Manually. If you have any concerns reach out to Support.