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How can I tell if my engineers are adding comments to their tickets on a daily basis?

David Hansen
Contributor
March 2, 2023

I want to be able to verify that my engineers are logging comments to their tickets on a daily basis to document the work completed. Is there a way I can create a report to show me who has logged comments for the day? 
Engineers may have multiple tickets they are working on, so I would need to be able to see comments added to any of the tickets they are working on. 
They may also log comments on a ticket that they are not assigned to when they are doing paired programming. 

1 answer

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Trudy Claspill
Community Champion
March 2, 2023

Hello @David Hansen 

Jira does not provide such a report natively. Also the native search capabilities do not support finding issues that were commented on by a particular user on a particular day. There are third party apps that extend Jira's searching capabilities that would allow you to search for issues based on comment date and comment author.

I'm not sure if there is a third party app that would enable you to easily create a report that contained all the comments entered for a given day.

You could use Automation Rules to collect a list of issues of interest, and get from them some information about the comments entered. You could easily get the last comment or first comment ever entered on an issue (at that moment in time) and look at elements of it like the comment author and date.

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--issue.comments--

You could send yourself that information via email.

Matt Doar
Community Champion
March 2, 2023

I'd look at ScriptRunner JQL functions for comments. 

But then I'd also be scripting code to automaticalky add comments to issues each day! I'm not convinced that the number of comments add really reflects useful work being done. It would be like measuring a manager by the number of meetings they attend.

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