How can I make all the columns show up?

[Elaine Wang]

Our team created 5 columns, but only 3 columns show up. From the help doc I read, my understanding is that we need o assign status to the other columns then they will appear. However, as an administrator of this board, I don't know why I don't see the "Add status" button next to the "Add column" button. 

p.s. I am not the original creator of this board and the "Owner" has left the company. 

Does anyone have any idea how to fix this? 

[John Funk · Accepted solution]

Hi Elaine - Welcome to the Atlassian Community!

You need to have a status mapped to the column in order for the column to show up when you view the board.

[Elaine Wang]

Thanks, John. I understand I need to map the status, but I don't see the button that I can press to start this process. My role is administrator. I am supposed to see that button.

[John Funk]

Statuses are a part of the workflow linked to the project. Then the statuses show up on the right in the Unmapped statuses section. Since there are no statuses there you need to check what workflow is attached to the project used by the board. There's no button to press to start the process. 

[Elaine Wang]

I see. The workflow we're using is Software Simplified Workflow.

"Backlog", "Selected", "In Progress", "Done" are all mapped. So I guess we need more status than these four. 

Sorry to repeat this, but I don't see the "Add status" button as specified in this KB.

How to proceed from here?

[John Funk]

Yes, you need to add more statuses.  :-)

You add the statuses in the workflow itself. So you will need to edit the workflow. Since it is simplified, you should be able to get by going to Project Settings > Workflow

[Elaine Wang]

I went to Workflow, but I can only view things. Can't edit anything. (Clicking on the diagram can zoom in/out to view it). What can we do next?

[John Funk]

You have to be a project admin to be able to modify the simplified workflow. 

Or if you are a Jira Admin, then you can go to Settings > Issues > Workflows and modify it there. 

[Elaine Wang]

Thought I am the project admin of this board. Not enough?  (I am not a Jira Admin)

[John Funk]

No, you must be a Project Admin or a Jira System Admin

[Elaine Wang]

Thank you!

[John Funk]

You are welcome! Is this all taken care of for you now?