As discussed, I would like to see a report for next couple of days to make sure the individuals are updating the Jira work log with troubleshooting steps while closing the ticket:
I wanted you to generate a report on the list of closed tickets for last 24 hours and review whether the troubleshooting steps are articulated properly are not, so mention in the report “Yes” if is it documented else “No”. Let me know, if you have any questions.
For now, you can ignore open tickets.
