How can I fix the error read past EOF

[IT Support]

Today after making a change in the processing of the server where I have Jira, there were several errors, including that you can not see the tasks.
This is the error: com.atlassian.jira.util.RuntimeIOException: java.io.IOException: read past EOF


Can you help me?

[Andy Heinzer]

Hi,

I understand that you are seeing this 'read past EOF' error in the Jira logs.  This tends to indicate that the indexes in Jira have become corrupted.  We have a helpful knowledge base article about this problem and ways to fix it over in Reindexing Jira server throws read past EOF error.  From that article, if you're using Jira Server:

Attempt to perform a full reindex of JIRA. If this is not possible as exceptions are thrown when attempting to reindex and it prevents it, follow the below instructions.

1. Stop JIRA

2. Make a backup of the following directory and all its sub-directories:

   $JIRA_HOME/caches/indexes

3. Remove that directory and all its sub-directories:

   $JIRA_HOME/caches/indexes

    This will be rebuilt when JIRA is re-indexed

4. Start JIRA
5. Perform a locked/full re-index of JIRA

This will recreate your indexes in order to correct the problem here.   If you happen to have Jira Data Center with multiple nodes, then you don't have to shut down all the nodes to fix this, just the node that is generating this error.

Try these steps and let me know if you run into any problems with this.

Cheers,

Andy