How can I filter backlog by User Assignment ?

[Frans Ramirez Neyra]

When I try to filter by tickets that I am responsible for, the filter does not work. In addition, I don't receive any notification from these tickets. Could It be a configuration issue or a bug?

[Angélica Luz]

Hello Frans,

Welcome to Atlassian Community!

Using the steps you provided here, I tested on my local environment and it’s working normally.

I see per the screenshot that it seems that you are not the assignee for any ticket.

Just for us to better understand and help you with this issue, can you please let us know if this issue is happening with all users?

Is it also happening when you use the same filter on the board?

Also, if you are assignee for tickets on other projects, can you please test if this issue happens?

Regards,
Angélica

[Frans Ramirez Neyra]

Yes, this happens for all users. This happens on board too.  What I saw is that it happens only on tasks, not bugs or stories. In addition, tasks only allow multi values for assignment (I could assign more than 1 user). Filter only works for single option assignment box.

[Angélica Luz]

Thank you for the details. 

Currently, on Jira, we can only assign an issue to a single user, so I would like more information of how you are assigning tasks to more than one user. 

I see that on the site there is an add-on called OKR Board for Jira, but I’m not sure if this add-on allows this option, so please, give us more details for us to test here.

[Frans Ramirez Neyra]

There you can add not only one user

[Angélica Luz]

Thank you for the screenshot.

I see that this field is a custom field where we can select more than one person, but it’s not the system field Assignee. 

Currently, on Jira, it’s not possible to add more than one assignee, that’s why the filter in the backlog and board doesn’t work, because a custom field is being used and not the system field, so technically the ticket is unassigned.

We have a feature request suggesting the implementation of the ability to assign a ticket to more than one person:

• Jira Issues do not allow multiple assignees

To fix that, it’s necessary to go to Project settings > Issue types > Tasks and add the field “Responsable” and remove the field “Responsables”. Then, assign the tickets to you again for it to show on the filters.