How can I configure issue visibility in a multi-tenant Jira instance?

[Brandon Barlow]

I have a multi-tenant Jira DC instance where there are several groups of contributors. I'd like to set the security scheme up so that issues are visible to admins + reporter + (company reporter belongs to). Is this possible in Jira?

[Ste Wright]

Hi @Brandon Barlow 

It depends how access is setup.

Does each Company have their own Group? Or is there some other setup in the back-end?

Ste

[Brandon Barlow]

There are groups for each company.

[Brandon Barlow]

I should note that each Jira project is worked on by more than one company.

[Ste Wright]

So should each Group see just their own issues in every Project, or all those within a Project regardless of Company?

Ste

[Brandon Barlow]

Each group should see their own issues in 1 or a couple specific projects, and all issues in all other projects.

[Ste Wright]

Hi @Brandon Barlow 

You'd need the Issue Security Scheme only in Projects where issues should have restricted vision.

You'll need to be a Jira Admin to create/associate these:

1. Go to Jira Administration (cog icon in top-right) > Issues
2. Select Issue Security Schemes from the left-hand menu
3. Press the hyperlink Add Issue Security Scheme, and create one
4. Once created, press the hyperlink Security Levels in the Actions column
5. Create a Security Level per relevant restricted group of users
6. Once created, press the hyperlink Add on one of the Levels
7. Add the appropriate Group to this Level. Repeat this process to add the Admins, and the Reporter.
8. Complete (7) for each Security Level

You can also set a Level as the "default level", using the Default hyperlink in the Actions column from the Levels page. For example, you might choose to hide the issues from all Groups by default, then set who can see what.

I would choose a Default level otherwise the issues will be visible to everyone as "the default"

Finally, to assign an Issue Security Scheme to a Project:

1. Go to Jira Administration > Projects
2. Choose one of the Projects
3. Select Issue Security from the left-hand menu
4. In the top-right, select Actions > Select a Scheme
5. Select the Scheme, and follow the steps to assign it

Ste