Have two different projects, same configuration, both include user stories and their sub-tasks. The problem remains in:
hello @María Morillo- Velarde welcome to the community. Take a look to the following documentation
https://support.atlassian.com/jira-software-cloud/docs/configure-a-classic-board/
You need to check the columns configuration as well as the swimlines. Configure both boards and replicate the setup from one to the other
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