How To Reference Custom Issue Fields

[Olivier Mollies]

When creating Automation Rules for my Project, how do I reference Issue fields that I created before?

The list only shows the pre-defined/standard issue fields and not the new ones I make.

Please help.

[Alex Koxaras -Relational- · Accepted solution]

Hi @Olivier Mollies and welcome,

That's not true. You can edit custom fields you've created. Can you share your rule, or at least try to explain what are you trying to achieve?

Regards,
Alex

[Olivier Mollies]

Sorry, I didn't mean edit the Custom Field I meant Reference it.

How do I reference it when creating an Automation Rule with the 'Issue Fields Condition' step?

[Alex Koxaras -Relational-]

You mean like this?

All of the above are custom fields I've created. 

Or you mean by using smart values? https://support.atlassian.com/jira-software-cloud/docs/what-are-smart-values/

[Olivier Mollies]

Yes, exactly. 

So, for me it's not like that at all so let me show you 2 screenshots

[Olivier Mollies]

The left shows the Issue with custom field 'Reviewer' and the right shows the non-existence of said Field in the drop-down menu.

[Alex Koxaras -Relational-]

@Olivier Molliestry the advance compare instead:

I've tried it and works. :)

[Olivier Mollies]

Sorry, but I get "Field not found" (see pic above).

[Alex Koxaras -Relational-]

@Olivier MolliesI said "advanced issue condition" and not "issue field condition" :)

[Jack Brickey]

I wonder if we are dealing with a TMP-Automation limitation here. I see that Oliver is using TMP. I haven’t attempted in TMP myself.

[Alex Koxaras -Relational-]

@Jack BrickeyI confirm that what Olivier says is true. I can't see also the field I've created. However if you try the advance issue condition, then it works like a charm.

[Olivier Mollies]

@Alex Koxaras -Relational- , one more thing actually. How would I then reference the same field in an action to modify that field?

[Alex Koxaras -Relational-]

@Olivier Molliesit would really help if you could be more precise on what you wanted to achieve. But if I guessed correctly, you would edit that issue (as an action) and then use the advanced section to edit the field, based on this documentation https://docs.automationforjira.com/smart-fields/advanced-fields.html

[Bill Sheboy]

Hi @Olivier Mollies 

In addition to what Alex and Jack are suggesting...

Smart values are case-sensitive, so ensure that your value matches the capitalization of your custom field.  When that still does not work, you may reference the field by its custom Field ID value.  To find that, please use the information in this how-to article:

https://support.atlassian.com/jira-software-cloud/docs/find-the-smart-value-for-a-field/

Best regards,
Bill