How Can I Set the Resolution Date in JIRA Tickets

[michael_powe]

Hello,

Apparently, there was a recent upgrade for our version of Jira. Since then, moving a ticket to the status of Done no longer sets the Resolved field to the date. Now, it simply displays the text Done. This is useless. I'd like to set it to the date of resolution, that is, back the way it used to be. Is there a way for me to do this using the automation feature? I've perused the docs until I'm nearly blind, but I can't work out a solution.

Thanks.

mp

[Christos Markoulatos · Accepted solution]

Hi @michael_powe,

What you’re seeing is expected behavior in Jira: the Resolved date only appears when the Resolution field is set. If the Resolution is empty, Jira considers the issue “open,” even if the status is Done—that’s why you’re seeing just the text “Done.”

You have two main options here:

1. Update the Workflow

• Go to Settings → Issues → Workflows.
• Edit the workflow for your project.
• On the transition to Done, add a Post Function:
  • Update Issue Field → Resolution → Done (or Fixed).
• Publish the workflow.

This ensures that when an issue moves to Done, the Resolution is set, and Jira automatically fills the Resolved date.

2. Use Automation

If you prefer automation:

• Go to Project Settings → Automation → Create Rule.
• Trigger: Issue transitioned → To status = Done.
• Action: Edit issue fields → Set Resolution = Done.
• Save and enable the rule.

Once the Resolution is set, Jira will automatically populate the Resolved date, you don’t need to set it manually.

If you also need to backfill existing Done issues that don’t have a Resolution, you can run a bulk edit to set the Resolution for those issues.

Hope this helps!

[michael_powe]

Brilliant! Thank you!

mp

[Christos Markoulatos]

Happy to help!