Hmm... We're having trouble logging you in.

[Sagar Morakhia]

I was able to use Jira, Confluence Bitbucket, everything until I logged out and tried logging in again.

It's just not letting me go inside using my Microsoft id.

It's hampering my work big time as there is nothing I am able to do now!

.

[Angélica Luz]

Hello Sagar,

Welcome to Atlassian Community!

Checking the site your email is associated with, I see that you have two accounts: a Gmail and another one with a custom domain.

Have you tried to log in directly on id.atlassian.com with this Microsoft account?

I saw that this account is also associated with another site and there is no Atlassian access, so you should be able to log in normally. 

Is there any other user facing this issue?

Have you tried to log in using another browser or incognito mode?

Regards,
Angélica

[Sagar Morakhia]

Hi Angelica,

Thanks for your response. So I was able to login with the custom domain id but with the normal email/pwd login and not 'continue with Microsoft' option. 

Any reason why is that so?

[Angélica Luz]

Thank you for the details, Sagar,

I'm afraid to say that this issue you are facing is due to a known bug:

• Some customers logging in using Microsoft Social Login flow will be blocked and asked to relogin

Personal accounts can log in with the "Continue with Microsoft", but enterprise MS accounts can't use this option and it's necessary to log in the same as you did, using email and password.

Please, click on "This affects my team" and watch the bug so that you are notified when this is fixed in a future release.