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Hi team ,we have received an mail from atlassian that payment is declined for Deep clone plugin .

Harish N July 1, 2025

Hi Team ,

Hi Ascent Business Solutions,

We're reaching out as we couldn't charge your card for invoice IN-003-687-637.

Card: Visa ending in 7687

Contact your bank if you need more information about the issue. Banks sometimes decline payments due to restrictions on international transactions.

This payment was for:

  • Deep Clone for Jira Standard MONTHLY USD COMMERCIAL CLOUD | MONTHLY

Your total bill is USD 7.38

Invoice Number: IN-003-687-637Screenshot 2025-07-02 082412.png

2 answers

2 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 1, 2025

Hello, Good day. Please create a ticket with our billing team at https://support.atlassian.com/contact

Screenshot 2025-07-02 at 9.52.45 AM.png

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 2, 2025

Hello,

Welcome to community :) 

This seems more of a billing issue, request you to reach out here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Thank You,

Prachi

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