Hi, We made a project in Jira and tried to share it with another person and our project gets blocked

[ido suliman]

[Alex Koxaras -Relational-]

Hi @ido suliman 

It's what the screen says. Your trial period is over and you need to add your payment details. Visit admin.atlassian.com to switch plans or add your payment details.

[Dana Kamir]

In any case if I want to continue the project do I have to pay?
Isn't there a way to just present the project?
This is for university work

[Alex Koxaras -Relational-]

As I said, you may want to change your subscription to a free plan. You can do that from admin.atlassian.com

Moving from a paid plan to a Free plan

When you move from a Standard or a Premium plan to a Free plan, the changes happen immediately. We don’t refund any remaining days left in your billing cycle. You’ll also lose access to the features specific to the paid plan.

If you’re changing from Premium to a Free plan, it’ll also remove any sandbox instances of your app.

If you have exceeded the maximum user limit for Free plan, reduce the number of users using your app and then continue with the plan change. To remove a user from a cloud site, see Remove or suspend a user.

https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/

To change your subscription plan:

1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

2. Go to Subscriptions from the side navigation.

3. From the subscriptions list, find the app you want to change the plan for and select Manage.

4. On the Subscription details page, select Change plan.

5. On the Plan selection page, compare and select the plan you want.

[Dana Kamir]

We tried it, but the account we see activated in JRP is inactive and closed.
Is it possible to activate it without paying?

Attaching a picture

[Dana Kamir]

Even when I try to pay, it won't let me.

[Alex Koxaras -Relational-]

Can you raise a request to Atlassian's support?

[Karan Sachdev]

Hey @ido suliman @Dana Kamir

Good day!

You may contact the Atlassian billing team to enquire about academic licenses: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

They will also be able to help with reactivating your site once the payment details are added. You may continue with the Free plan if you have 10 or fewer users, or check if your account is eligible for an academic license.

Thanks!