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Hi Team, I am having an issue when uploading files on the tickets.

Mongesi Ndoda
June 15, 2026

Me and the team in my department have been struggling to upload files on a ticket. This has been happening for a while now.

We attempted to use different browsers and did hard ref4esh however the issue seem to still be happening. 

1 answer

0 votes
Tansu Akdeniz
Community Champion
June 15, 2026

Hi @Mongesi Ndoda 

Firstly, please check if there is an ongoing incident: https://status.atlassian.com/

Also, check this KB: https://confluence.atlassian.com/jirakb/users-can-t-upload-attachments-when-creating-jira-issues-601457160.html

What message appears?

Please take a look at the browser console & network tab.

Do you use VPN etc? Try a different network.

If nothing helps, please contact support via Atlassian Support portal

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