Help with migration issue: We couldn’t check...

[Atle Bjelland]

Hello,

We have been migrating several projects from our on-premise Jira server to the cloud instance successfully over the last weeks.

Today when I go to migrate 1 project to our production site I get the following reported:

Note! When I try this on my sandbox site it works fine

The Jira server application logs these errors related to pre-flight:

Pre-flight execution .... (4-5 of them)


Caused by: com.atlassian.jira.migration.httpclient.exceptions.UnexpectedStatusCodeException: Received an unexpected status code; expected [200], but received 401: {"code":401,"message":"Unauthorized"}

Any pointers to figure this out would be greatly appreciated.

Thank you

Atle

[Ste Wright]

Hi @Atle Bjelland 

This looks like a connection issue between Server and Cloud - but as it could be due to various reasons, I'd recommend seeking help from Atlassian directly.

Check this page for help options when migrating to Cloud: https://www.atlassian.com/migration/help

Ste