Help with JIRA APIs

[satwik768]

I am creating a new functionality where the users can create a Jira ticket from UI. To achieve this, I am using these two Jira APIs. I had tested this on our Development servers, and we were successful in creating the tickets from UI. I am sending my PAT in request to achieve this.

1. https://mobius-jira.companyname.com/rest/api/2/user/search?username=abc.de@companyname.com

2. https://mobius-jira.companyname.com/rest/api/2/issue

Now, I have moved our changes to Production server, the APIs are redirecting to login page of Jira.  I have compared the configurations (like setting proxy) in Prod server with Dev server, they are same. Can you let me know what is the issue here?

[Marc - Devoteam]

Hi @satwik768 

Here in community, most of us are Atlassian users like yourself and we don't have access to your environment.

This community is an open public form.

NOTE: don't provide identifiable related details like the URL, etc...

Do your permissions in Production and DEV match. this could be the most logical problem.