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Help. Is there a way to recover a deleted epic?

michal bar October 2, 2018
An epic was accidentally deleted and we are unable to track all issues associated with the epic. Is there a way to recover it without downloading another instance of JIRA?
Thanks.

3 answers

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Joe Pitt
Community Champion
October 3, 2018

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. As you have seen, deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

 The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

michal bar October 3, 2018

Does creating the new instance of JIRA restore deleted Epics too? 

Mohamed Benziane
Community Champion
October 3, 2018

Only if you have a backup with these Epic.

Joe Pitt
Community Champion
October 3, 2018

A new instance of JIRA gives you no issues. I missed before that you are in the cloud. The provider may be able to create an instance from a backup, but it won't have any updates after the backup date/time. Then you can export/import the epic. I don't believe you can give a new issue a key number when you create it from the csv file. Talk to your provider,  As I said, don't delete issues or user. Bad things happen down the line. 

michal bar October 3, 2018

Thanks Joe. 

Joe Pitt
Community Champion
October 3, 2018

If you accept the answer please mark it as accepted. 

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michal bar October 3, 2018

Unfortunately we are unable to create a new JIRA instance as we do not wish to lose any history. Pain in the neck. 

If this is such a common issue, Atlassian really should look into providing restore possibilities.

Thanks for the help. Other suggestions welcome.

Joe Pitt
Community Champion
October 3, 2018

I've been working with JIRA since 2006. It was the same then. From an audit standpoint any system of record, and I think JIRA would count the way I've seen it used, should NEVER have any data deleted. 

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Mohamed Benziane
Community Champion
October 2, 2018

May be by looking in the history of the issue you can see with wich epic it was associated to.

Or in the database if you hosted your jira

 

Regards.

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