Help! I can't create a new sprint, however, I can close them

[Annie Kearns]

Hi! I'm hoping to get some help with an issue I'm facing: 

The problem: I can't create a new sprint on a scrum board. 

The message I receive when clicking 'Create sprint' in the backlog is:  

You don't have 'Manage sprints' permission

Ask an administrator to grant you the permission for all projects in the board filter.

Board & Project details: 

• I am project lead on this project, I am also in an admin group within my instance. 
• The board has tickets from 2 separate projects. 
• Both projects share the same permissions scheme. 
• I have the 'manage sprints' permission on this scheme. 
• I can create new sprints in the 2nd project, however, not the 1st. 
• I can close sprints in the 1st project board (just not open them) 
• I have multiple sprints in both backlogs (only 1 active sprint per board), these are to separate tickets for example a sprint for 'ready for estimation' tickets that is not active. 
• The board filter is specific to 'Team' not a 'Project': 

  "Team[Team]" IN (3b3d98fe-99aa-4758-af8b-80a354c21a73) AND issuetype NOT IN ("Retrospective Action") ORDER BY Rank. 

I'm at a bit of a loss looking at other posts as both projects share the same permissions scheme, and I can create a sprint in one but not another! 

Thanks in advance for any help - it's new sprint day in 2 days so I'm really hoping to get to the bottom of this asap! 

[Shalini Pradhan · Accepted solution]

Hello @Annie Kearns ,

Good day! Welcome to Atlassian Community :)

Thank you for sharing all the details. Looking into the details, your board query doesnt include any project scope. If a section in a JQL query  does not have a project scope, the query will be considered "complex" by the board, and from our page Use manage sprints permission for advanced cases:

A filter query is considered complex when Jira Software can't determine which projects will be returned by the query. When this happens, Jira Software will require users to have the 'Manage Sprints' permission for all projects in the instance — essentially, you'll need to manually set users to have this permission for all projects in your site

You can edit your Filter query to include those two projects and give it a try.
For example: Project in ( A, B ) AND "Team[Team]" IN (3b3d98fe-99aa-4758-af8b-80a

Thank you!

[Annie Kearns]

Hi Shalini! 

I've updated the board filter to specify the 2x projects the board uses, and this has worked, I can now create a new sprint (yay!) 

Thanks so much for the answer! 

Annie 

[Shalini Pradhan]

@Annie Kearns 

Glad to know it worked :)