Hello Jira Support getting this error when trying to view my project

[Sairam Nookathota]

An error occurredHide…(2)

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: Uncaught Error: jira-agile/rapid/ui/kanplan/KanPlanInlineDialog missing jira-help-tips/feature/help-tip
   • Resource: http://52.77.10.103:8085/s/7b2e93380e1809093ba2883fd0423053-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US
   • Line: 19
   • Column: 1967
2. • Exception: Uncaught TypeError: Cannot set property 'dateFormat' of undefined
   • Resource: http://52.77.10.103:8085/s/c28a59ef93dce54e7840327b3e2a7ffb-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/435314b405020560c97c9d01626fbeb2/_/download/contextbatch/js/gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,atl.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richedit...
   • Line: 2484
   • Column: 2425

Environment

Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36

Stack trace

• Error: jira-agile/rapid/ui/kanplan/KanPlanInlineDialog missing jira-help-tips/feature/help-tip
• at l (http://52.77.10.103:8085/s/7b2e93380e1809093ba2883fd0423053-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:1973)
• at u (http://52.77.10.103:8085/s/7b2e93380e1809093ba2883fd0423053-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:946)
• at l (http://52.77.10.103:8085/s/7b2e93380e1809093ba2883fd0423053-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:1949)
• at u (http://52.77.10.103:8085/s/7b2e93380e1809093ba2883fd0423053-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:946)
• at l (http://52.77.10.103:8085/s/7b2e93380e1809093ba2883fd0423053-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:1949)
• at u (http://52.77.10.103:8085/s/7b2e93380e1809093ba2883fd0423053-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:946)
• at s (http://52.77.10.103:8085/s/7b2e93380e1809093ba2883fd0423053-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:2324)
• at window.require (http://52.77.10.103:8085/s/7b2e93380e1809093ba2883fd0423053-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:22:200)
• at http://52.77.10.103:8085/s/c28a59ef93dce54e7840327b3e2a7ffb-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/435314b405020560c97c9d01626fbeb2/_/download/contextbatch/js/gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,atl.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richedit...
• at http://52.77.10.103:8085/s/c28a59ef93dce54e7840327b3e2a7ffb-CDN/-bmac1r/74002/b6b48b2829824b869586ac216d119363/435314b405020560c97c9d01626fbeb2/_/download/contextbatch/js/gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,atl.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richedit...

[Andy Heinzer]

Hi Sairam,

I would like to take a closer look at your logs from this instance in order to better understand the current problem.  In order to do that I created a support request on your behalf.  Please follow the steps in that case and upload these logs so we can investigate this problem further.

Regards,

Andy

[Shannon S]

Hello Sairam

Could you please run the Integrity Checker and fix any errors that occur, and let us know if that corrects your issue?

Kind regards,

Shannon

[Sairam Nookathota]

Hello Shannon,

Thanks for the help but we are unable to see the issues tab now after running the check..it gives the below error 

[Shannon S]

Hi Sairam,

Are you able to see the project as a Jira Adminstrator from <baseURL>secure/project/ViewProjects.jspa? 

Can you also let us know what changes you had made to the project prior to this happening? Is it a newly created project or did you change the Project Key? If so, reindexing Jira may solve the issue.

Kind regards,

Shannon

[Sairam Nookathota]

Hello Shannon,

We're currently running JIRA Core 7.4.0 and somehow my project type got changed to Business . So how do i change the project type to Software Dev. We created this for "Simple Issue Tracking" and I'd like to switch that to the richer "Software Development" type. How do I accomplish this?

[Sairam Nookathota]

We are unable to install Jira software - Application

[Nic Brough -Adaptavist-]

You can only convert projects to Software types if you have the Jira Software application installed in your Jira.

You could reconfigure the project to behave much like a Software project (change workflow, different fields and screens etc), but you would not get any of the Software features from it.