Hello, my dashboard has been giving the "Hash 1RTXHZZ Trace d8269ce28b524d0aa2d8e009dd03862a" error and doesn't show my tasks in the dashboard for at least 3-4 months. I couldn't find any solution, I would appreciate any help.
I took a closer look at your site, but the error I found there is unusual. I did find another support case that seemed to indicate that there might be a network restriction on your side that might be responsible for this. From that other case, it seems that the solution was as follows:
Internal Infrastructure Check: Please consult with your internal responsible team to review any restrictive policies affecting Jira access. Tools like Zscaler and Kaspersky have been known to block Jira requests in similar cases.
Testing on a Different Computer: Try accessing Jira from a different computer with potentially fewer restrictions to see if the issue persists.
Review Firewall/Security Policies: Ensure that all necessary domains and outgoing connections used by Atlassian products are allowed through your firewall or security policies. You can refer to these resources for guidance:
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