Handling Rich Text Fields with Attachments During Issue Sync Between Two Jira Instances

[Nagaraja _MicroGenesis TechSoft_]

I’m working on a Jira-to-Jira synchronization use case where issues are synced between two different Jira instances (Cloud → Cloud). I’m looking for best practices and recommendations on handling rich text fields (ADF) along with attachments during the sync.

Use Case

• Sync issues between two Jira instances

• Support both:

  • System fields (Description, Comment, Environment)

  • Custom fields of type Rich Text

• Handle issue creation and updates

Suggest to me the best approach to handle the RichText fields with attachments?

[Mathieu Lepoutre]

Dear @Nagaraja _MicroGenesis TechSoft_ 

If you want this to work across Jira Cloud instances, Exalate is built exactly for that, ADF‑aware rich text sync plus attachment handling out of the box, with room for custom rules when needed.

It can keep ADF end‑to‑end for Description/Comments/Environment + rich‑text custom fields and sync attachments separately to then update the ADF that references them so inline images stay intact.

Thank you.

Kind regards,

Mathieu Lepoutre

[Matthias Gaiser _K15t_]

Hi @Nagaraja _MicroGenesis TechSoft_

as @Marc -Devoteam- and @Clara Belin-Brosseau_Elements already mentioned that's the classic use case for an issue sync app. Some people tried that with Jira Automation but what's still not possible afaik is the handling of attachments.

My link above leads you to the marketplace where you can find a list of all the issue syncing apps - all of them should be able to fulfill the need which you've described above. They differ a bit in the way they work: Setting it up via scripts, UI - how you set things up.

I'm part of the team behind Backbone Work Sync - and can ensure you it's possible with our app as well. If you want more information, just let us know and we're happy to get you the help you need.

[Clara Belin-Brosseau_Elements]

Hi @Nagaraja _MicroGenesis TechSoft_

And thank you @Marc -Devoteam- for mentioning Elements Copy & Sync!

Indeed, this is a standard use case covered by our app.

You can synchronize issues across Cloud projects very easily with all their associate fields.

To do so:

1. Create a "Synchronize linked issues" recipe
2. Select which types of issues should be in sync and where (source and target)
3. Define which fields should be synced (here you can select your Rich text custom field

4. Synchronize your attachments and choose the direction

And that's about it! Easy and fast. Don't hesitate to try the app to see if it can help with your use case.

You can have a look at the detailed documentation here.

[Marc -Devoteam-]

Hi @Nagaraja _MicroGenesis TechSoft_ 

I think your best solution is a 3rd party app.

As you can only generate a download link to get an attachment via API.

Attachments has always been an issue with in Atlassian.

You could look at Elements Copy & Sync or Deep Clone