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HTTP Status 500 – Internal Server Error : Hystrix circuit short-circuited and is OPEN

Tijmen van Gulik
Tijmen van Gulik
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September 26, 2018

I get this error when I try open an issue in jira. Openening it again and the error is gone, but after some refreshes it is back again. The error is a bug but this is also an security issue because it should not be possible for end users to see stack traces.

 

HTTP Status 500 – Internal Server ErrorType Exception Report
Message TenantContextCommand short-circuited and fallback disabled.
Description The server encountered an unexpected condition that prevented it from fulfilling the request.
Exception
com.netflix.hystrix.exception.HystrixRuntimeException: TenantContextCommand short-circuited and fallback disabled.
 com.netflix.hystrix.AbstractCommand.handleFallbackDisabledByEmittingError(AbstractCommand.java:1052)
 com.netflix.hystrix.AbstractCommand.getFallbackOrThrowException(AbstractCommand.java:878)
 com.netflix.hystrix.AbstractCommand.handleShortCircuitViaFallback(AbstractCommand.java:982)
 com.netflix.hystrix.AbstractCommand.applyHystrixSemantics(AbstractCommand.java:557)
 com.netflix.hystrix.AbstractCommand.access$200(AbstractCommand.java:60)
 com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:419)
 com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:413)
 rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:46)
 rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
 rx.Observable.unsafeSubscribe(Observable.java:10151)
 rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:48)
 rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:33)
 rx.Observable.unsafeSubscribe(Observable.java:10151)
 rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
 rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
 rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
 rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
 rx.Observable.unsafeSubscribe(Observable.java:10151)
 rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
 rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
 rx.Observable.unsafeSubscribe(Observable.java:10151)
 rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:51)
 rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
 rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
 rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
 rx.Observable.subscribe(Observable.java:10247)
 rx.Observable.subscribe(Observable.java:10214)
 rx.internal.operators.BlockingOperatorToFuture.toFuture(BlockingOperatorToFuture.java:51)
 rx.observables.BlockingObservable.toFuture(BlockingObservable.java:411)
 com.netflix.hystrix.HystrixCommand.queue(HystrixCommand.java:378)
 com.netflix.hystrix.HystrixCommand.execute(HystrixCommand.java:344)
 com.atlassian.tenant.service.TenantContextLoader.fetch(TenantContextLoader.java:42)
 com.atlassian.tenant.impl.AbstractServiceTenantContextProvider.fetchTenantContext(AbstractServiceTenantContextProvider.java:58)
 com.atlassian.tenant.impl.AbstractTenantContextProvider.setTenantId(AbstractTenantContextProvider.java:132)
 com.atlassian.jira.tenant.JiraTenantContextProviderImpl.setTenantId(JiraTenantContextProviderImpl.java:78)
 com.atlassian.jira.web.filters.WorkContextInitializationFilter.setTenantId(WorkContextInitializationFilter.java:158)
 com.atlassian.jira.web.filters.WorkContextInitializationFilter.doFilter(WorkContextInitializationFilter.java:72)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.lambda$doFilterWithRateLimiting$0(AbstractJiraRateLimitingFilter.java:93)
 com.atlassian.ratelimit.core.impl.AbstractRateLimiter.runWithRateLimiting(AbstractRateLimiter.java:60)
 com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilterWithRateLimiting(AbstractJiraRateLimitingFilter.java:86)
 com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilter(AbstractJiraRateLimitingFilter.java:72)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.jira.util.zipkin.ZipkinTracingFilter.lambda$doFilter$1(ZipkinTracingFilter.java:85)
 com.github.kristofa.brave.servlet.BraveServletFilter.doFilter(BraveServletFilter.java:112)
 com.atlassian.jira.util.zipkin.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:73)
 com.atlassian.jira.web.filters.SecurityHttpHeaderRequestFilter.doFilter(SecurityHttpHeaderRequestFilter.java:41)
 com.atlassian.jira.internalstatus.RequestStatusFilter.doFilterOnce(RequestStatusFilter.java:54)
 com.atlassian.jira.web.filters.FilterOnceAbstractHttpFilter.doFilter(FilterOnceAbstractHttpFilter.java:25)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
Root Cause
java.lang.RuntimeException: Hystrix circuit short-circuited and is OPEN
 com.netflix.hystrix.AbstractCommand.handleShortCircuitViaFallback(AbstractCommand.java:979)
 com.netflix.hystrix.AbstractCommand.applyHystrixSemantics(AbstractCommand.java:557)
 com.netflix.hystrix.AbstractCommand.access$200(AbstractCommand.java:60)
 com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:419)
 com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:413)
 rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:46)
 rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
 rx.Observable.unsafeSubscribe(Observable.java:10151)
 rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:48)
 rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:33)
 rx.Observable.unsafeSubscribe(Observable.java:10151)
 rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
 rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
 rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
 rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
 rx.Observable.unsafeSubscribe(Observable.java:10151)
 rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
 rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
 rx.Observable.unsafeSubscribe(Observable.java:10151)
 rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:51)
 rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
 rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
 rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
 rx.Observable.subscribe(Observable.java:10247)
 rx.Observable.subscribe(Observable.java:10214)
 rx.internal.operators.BlockingOperatorToFuture.toFuture(BlockingOperatorToFuture.java:51)
 rx.observables.BlockingObservable.toFuture(BlockingObservable.java:411)
 com.netflix.hystrix.HystrixCommand.queue(HystrixCommand.java:378)
 com.netflix.hystrix.HystrixCommand.execute(HystrixCommand.java:344)
 com.atlassian.tenant.service.TenantContextLoader.fetch(TenantContextLoader.java:42)
 com.atlassian.tenant.impl.AbstractServiceTenantContextProvider.fetchTenantContext(AbstractServiceTenantContextProvider.java:58)
 com.atlassian.tenant.impl.AbstractTenantContextProvider.setTenantId(AbstractTenantContextProvider.java:132)
 com.atlassian.jira.tenant.JiraTenantContextProviderImpl.setTenantId(JiraTenantContextProviderImpl.java:78)
 com.atlassian.jira.web.filters.WorkContextInitializationFilter.setTenantId(WorkContextInitializationFilter.java:158)
 com.atlassian.jira.web.filters.WorkContextInitializationFilter.doFilter(WorkContextInitializationFilter.java:72)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.lambda$doFilterWithRateLimiting$0(AbstractJiraRateLimitingFilter.java:93)
 com.atlassian.ratelimit.core.impl.AbstractRateLimiter.runWithRateLimiting(AbstractRateLimiter.java:60)
 com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilterWithRateLimiting(AbstractJiraRateLimitingFilter.java:86)
 com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilter(AbstractJiraRateLimitingFilter.java:72)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.jira.util.zipkin.ZipkinTracingFilter.lambda$doFilter$1(ZipkinTracingFilter.java:85)
 com.github.kristofa.brave.servlet.BraveServletFilter.doFilter(BraveServletFilter.java:112)
 com.atlassian.jira.util.zipkin.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:73)
 com.atlassian.jira.web.filters.SecurityHttpHeaderRequestFilter.doFilter(SecurityHttpHeaderRequestFilter.java:41)
 com.atlassian.jira.internalstatus.RequestStatusFilter.doFilterOnce(RequestStatusFilter.java:54)
 com.atlassian.jira.web.filters.FilterOnceAbstractHttpFilter.doFilter(FilterOnceAbstractHttpFilter.java:25)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
Note The full stack trace of the root cause is available in the server logs.Apache Tomcat/9.0.10

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Suren Raj
Suren Raj
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 26, 2018

Hi Tijmen,

We're experiencing an incident that is affecting a group of our Cloud customers. This issue is high on our radar, and our engineering team is working actively to resolve the issue.

We sincerely apologize for the inconvenience caused due to this issue.

Please access any of our status pages below and click on *Subscribe* to receive updates about our progress on this incident:

Best Regards,
Suren Raj

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