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HI Team Not able to open testing board, getting error

Satish Uppin
August 3, 2026

Hi Team

Not able to open testing board, getting error. Please suggest how to resolve this issue.



Xray testing board error.png

2 answers

1 vote
Marc -Devoteam-
Community Champion
August 3, 2026

Hi @Satish Uppin 

Try another browser or incognito window, if this helps, clear you cache and cookies.

Other question is Xray coverage enabled on this space, check with the space admin, or Jira admin

Marc -Devoteam-
Community Champion
August 3, 2026

HI @Satish Uppin 

That error has been resolved and is in no relation to the testing board.

Only Test detail could have an issue.

If you think this is still related to your instance, reach out to Xray support.

1 vote
Nikola Perisic
Community Champion
August 3, 2026

Hello @Satish Uppin 

https://xray.statuspage.io/ - indicates that no incidents are open currently. Have you tried in incognito mode as well. Does everything else work on your Jira instance?

Satish Uppin
August 3, 2026

image.png

May be this is the problem ,xray team they updated somtheing


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