Groups used as Admin from copied project did not work

[Abigail Alexis Victa]

I made a group admin from a copied project (original project access is user)

Other projects which the group is admin of, is accessible only the copied one is not.

Permission scheme is unchanged.

Admin in all boards as well.

Any clues as to why the setting of using the groups as admin did not work?

[Petter Gonçalves]

Hello Abigail,

Welcome to Atlassian community!

I understood that you have a group able to administer a project, however, once you created another project copying the existing one, this same group is not able to administer the new project. Have I understood it properly?

Since you mentioned that no changes were performed in the Permission Scheme, I would check if the project is properly added to the Role configured in the permission scheme.

Roles can be changed for each project, so I believe the steps below should solve your issue:

- Navigate to the original project (The copied one) > Project settings > People

- In a new tab, Navigate to the same People tab in the New project created

- Comparing both views, add the same roles configured in the Original project to the New one

If the steps above do not help, navigate to the new project > Project settings > Permissions > Click in the permission Helper option and fill the fields with:

- A user from the group which is not able to administer the project

- An issue from the new project

- The permissions they are not able to perform

It will return what is the feature/permission blocking them from access the project.

For more information about project permissions, check this documentation.

Let us know if this information helps.