Global automation is throttled due to too much issues in the project.

[Jan Očko]

Hi guys,

I'm experiencing an issue with Global Automation and I would like to ask if you don't know how it would be possible to resolve this. 

The automation is pretty straight-forward:

Every 3 days I want to run a check on issues that are not in status DONE, and if they meet a certain condition I want the automation to transition the issues to a certain status.

The issue I'm having is that the automation will check all the issues in the Project before pickup out the issues that meet the conditions and gets throttled. We have approx. 1500 issue in the project and the automation always goes through each one of them to check the conditions.

Even if I say for example: check only issues that are 14 days old, the automation will still go through all the issues to filter the ones that meet the 14 days period.

My only idea of fixing this is to "archive" the completed issues in another project, meaning I will just move the 1400 completed issues to other project that will serve as an archive, therefore freeing up the hands of the automation.

But I wanted to check if there is perhaps a way of doing this without the need to move the issues elsewhere.

Thanks very much for your help!

[Juan Carlos Vera · Accepted solution]

Hello,

You can add a JQL in the Scheduled Automation, and take only the issues that you want.

*(Run a JQL search and execute actions for each issue in the query.)

In this JQL, select only de issues not in Done and with more than 14 days...

Then transition the issue if it pass the conditions that you want.

[Jan Očko]

Hi Juan,

Thanks so much for answer!

It did worked as I wished with the JQL.

Take care and have a great day 😉