Github integration with Rovo seems to not sync - 0 indexed objects

[micheal_hayes]

Have been trying to add Github Connector to Atlassian Rovo. Sync resulting in 0 indexed objects.

-Have disconnected and reconnected
-Owner permissions in Github
-Global admin in Atlassian

Has anyone else run into this issue? 

[ashu patel]

If your GitHub connector in Rovo shows “0 indexed objects,” try these steps:

• Ensure you have Owner permissions in GitHub and are a Global Admin in Atlassian (you already do).

• Wait a few hours after connecting—initial sync can take time.

• Confirm the connector has access to all relevant private repositories with correct scopes.

• Make sure the GitHub for Jira app is installed if required.

• Check the connector status in Rovo for errors or warnings.

• If it still doesn’t sync, contact Atlassian Support for help.

This issue is often due to permission scopes, private repo access, or needing more time to complete indexing.

[Marc - Devoteam]

Hi @micheal_hayes 

Have you taken all the steps described in the documentation on connecting GitHub with Rovo?

https://support.atlassian.com/organization-administration/docs/connect-github-to-rovo/ 

[micheal_hayes]

Hey Marc - Yeah we've done all that. Not sure if it's something to do with having Github already connected and then connecting the the github integration with Rovo. 

[Marc - Devoteam]

HI @micheal_hayes 

It should not.

But it can take some time for content to appear.

Otherwise contact Atlassian Support