Github branch naming incosistent

[nikola]

Hi,

we seem to have an issue with github pull requests not appearing in Jira. Since today we have some PRs appearing in the corresponding jira tickets and some do not.

They all have the shortened jira ticket name in the branch name.

Does anyone else have a similar issue ?

Thanks!

[Dario B]

Hello @nikola ,

Welcome to the Atlassian Community!

I have seen something similar happening in the past when the issue keys in the branch name was lowercase and the issue was caused by the fact that the issue key is key sensitive and it has to be all uppercase (e.g. ABC-123).

Can you kindly let me know if that's the case and, if it is not, provide a bit more details?

Specifically, if you could provide screenshot of a branch that is showing in a Jira ticket and one that is not (screenshot showing the branch name and what you see in the Jira issue development panel), it could already be a good starting point.

Cheers,
Dario 

[nikola]

Hi @Dario B 

Thanks for the reply (albeit a bit late).

We are still facing this issue but not for all projects. I cannot share screenshots with you for security reasons, but I can confirm that:

- We are using the same ticket name as in Jira e.g. TICKET-007.

- We even include the link to the ticket in the PR description.

- We've checks enabled if the branch name doesn't conform the naming schema.

This has worked in the past even with lowercaps, and it suddenly stopped working and we've hit a dead end since there are no logs whatsoever.

Please advise.

[Dario B]

Hi @nikola ,

Not having any screenshot and not having access to your site there is not much I can do.

Therefore, I advise to get in touch with the site-admin(s) of your site and tell them to open a support request for this issue by using below link:

• https://support.atlassian.com/contact

You may also want to tell them to grant access to the instance already while creating the ticket in order speed up the resolution process.

Cheers,
Dario

[nikola]

hi @Dario B ,

thank you for your reply. I was not aware of this option. I will contact the admin so that we open a support request for this issue.

Regards,

Nkola.

[Dario B]

You are very welcome @nikola

I forgot to mention that you can also ask your site-admins to add you to the "request participants" so that you will be able to follow and update the support request.

Also, as a last thing, it would be super nice if once getting to the solution for this issue you would spare some time to paste it into this thread, so that we can mark it as resolved :) 

Cheers,
Dario