GitLab for Jira link does not work

[harry_jiang]

I am trying to link GitLab for Jira with self-managed gitlab. after "get start" of GitLab for Jira(gitlab.com), I can sign in gitlab and link groups. but, however, it still shows "get start" in GitLab for Jira plugin. What's wrong with it? any clue?

[santosh lilani]

After linking GitLab, you must Authorize the group (not just individual repos, Wait for group sync (can take a few minutes).

If still the issue persists, try removing and reinstalling the app from Jira’s Apps > Manage apps, alternatively, try from another browser or clear your browser cache/cookies

[harry_jiang]

Thanks for the quick reply.  I tried use new browser and reinstall the Gitlab for Jira as you mentioned. However, it does not work. It seems no group sync happens after I "link" a group.

following are the authorize screen and link screen. I am not sure if it is normal. and is there any other method that I can try?