Getting the 500 error for JIRA application after the reboot

[Thota Viswanath]

Hello Team,

Our enterprise server is hosted on AWS EC2 and connected with another Postgress DB server. We had outage of AWS services, after rebooting the services from JIRA , application is not coming up properly and showing the error as below

description The server encountered an internal error that prevented it from fulfilling this request.

exception

org.ofbiz.core.util.GeneralRuntimeException: Could not determine database type. (The connection attempt failed.)
	org.ofbiz.core.entity.config.DatasourceInfo.getDatabaseTypeFromJDBCConnection(DatasourceInfo.java:409)
	org.ofbiz.core.entity.GenericDAO.selectListIteratorByCondition(GenericDAO.java:831)
	org.ofbiz.core.entity.GenericDAO.selectByAnd(GenericDAO.java:730)
	org.ofbiz.core.entity.GenericHelperDAO.findByAnd(GenericHelperDAO.java:150)
	org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:901)
	org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:879)
	org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:848)
	com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.findPropertyEntry(OFBizPropertySet.java:298)
	com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.exists(OFBizPropertySet.java:170)
	com.atlassian.jira.propertyset.JiraCachingPropertySet.exists(JiraCachingPropertySet.java:744)
	com.atlassian.jira.propertyset.BootstrapOfBizPropertyEntryStore.getEntry(BootstrapOfBizPropertyEntryStore.java:62)
	com.atlassian.jira.propertyset.CachingOfBizPropertySet.get(CachingOfBizPropertySet.java:202)
	com.opensymphony.module.propertyset.AbstractPropertySet.getString(AbstractPropertySet.java:305)
	com.atlassian.jira.config.properties.ApplicationPropertiesStore.getStringFromDb(ApplicationPropertiesStore.java:272)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getString(ApplicationPropertiesImpl.java:57)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getEncoding(ApplicationPropertiesImpl.java:138)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getContentType(ApplicationPropertiesImpl.java:162)
	com.atlassian.jira.web.filters.JiraEncodingFilter.getContentType(JiraEncodingFilter.java:59)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)
	com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
	com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
	com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)
	com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:121)
	com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)
	com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)

root cause

org.postgresql.util.PSQLException: The connection attempt failed.
	org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:150)
	org.postgresql.core.ConnectionFactory.openConnection(ConnectionFactory.java:66)
	org.postgresql.jdbc2.AbstractJdbc2Connection.<init>(AbstractJdbc2Connection.java:125)
	org.postgresql.jdbc3.AbstractJdbc3Connection.<init>(AbstractJdbc3Connection.java:30)
	org.postgresql.jdbc3g.AbstractJdbc3gConnection.<init>(AbstractJdbc3gConnection.java:22)
	org.postgresql.jdbc4.AbstractJdbc4Connection.<init>(AbstractJdbc4Connection.java:30)
	org.postgresql.jdbc4.Jdbc4Connection.<init>(Jdbc4Connection.java:24)
	org.postgresql.Driver.makeConnection(Driver.java:393)
	org.postgresql.Driver.connect(Driver.java:267)
	java.sql.DriverManager.getConnection(DriverManager.java:664)
	java.sql.DriverManager.getConnection(DriverManager.java:247)
	org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:87)
	org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:146)
	org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:136)
	org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59)
	org.ofbiz.core.entity.config.DatasourceInfo.getDatabaseTypeFromJDBCConnection(DatasourceInfo.java:402)
	org.ofbiz.core.entity.GenericDAO.selectListIteratorByCondition(GenericDAO.java:831)
	org.ofbiz.core.entity.GenericDAO.selectByAnd(GenericDAO.java:730)
	org.ofbiz.core.entity.GenericHelperDAO.findByAnd(GenericHelperDAO.java:150)
	org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:901)
	org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:879)
	org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:848)
	com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.findPropertyEntry(OFBizPropertySet.java:298)
	com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.exists(OFBizPropertySet.java:170)
	com.atlassian.jira.propertyset.JiraCachingPropertySet.exists(JiraCachingPropertySet.java:744)
	com.atlassian.jira.propertyset.BootstrapOfBizPropertyEntryStore.getEntry(BootstrapOfBizPropertyEntryStore.java:62)
	com.atlassian.jira.propertyset.CachingOfBizPropertySet.get(CachingOfBizPropertySet.java:202)
	com.opensymphony.module.propertyset.AbstractPropertySet.getString(AbstractPropertySet.java:305)
	com.atlassian.jira.config.properties.ApplicationPropertiesStore.getStringFromDb(ApplicationPropertiesStore.java:272)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getString(ApplicationPropertiesImpl.java:57)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getEncoding(ApplicationPropertiesImpl.java:138)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getContentType(ApplicationPropertiesImpl.java:162)
	com.atlassian.jira.web.filters.JiraEncodingFilter.getContentType(JiraEncodingFilter.java:59)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)
	com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
	com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
	com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)
	com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:121)
	com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)
	com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)

[Carlos Garcia Navarro]

Hello @Thota Viswanath ,

Welcome to the Community! Did you confirm that the DB is up and running?

This article may be helpful: https://confluence.atlassian.com/jirakb/jira-throws-http-status-500-error-with-generalruntimeexception-could-not-determine-database-type-646251812.html