Hi @Hex_Persephone
Something went wrong with this mistake. When adding a user with an existing Jira license to a project managed by the firm, the most frequent reason for the message "we can't add anyone right now" is that Browse users and groups global permissions are absent for either the admin carrying out the activity or the user being added.
Steps for Troubleshooting: Verify Product Access
Verify that the person you are adding is part of a group that has explicit permission for your company-managed project as well as access to Jira products.
If adding directly doesn't work, try adding the person to a group that has already been given access or a project role. Then, attach the group to the project.
Wait and Try Again: If the error still occurs even with the right permissions, it might be an Atlassian Cloud problem. These sometimes go away in a few hours, but if it doesn't, get in touch with Atlassian support and provide them with the hash and trace information so they can look into it.
Hope this helps!
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