Getting 404 error while getting JIRA issue to show case in hoover

[Aiswarya V]

 I want to access it via rest and to hovering your mouse pointer over a Reference ID entered into the field, domain makes an API request to your connected tool and retrieves information about the linked item

So I used the below url

https://<<mywebsite>>/rest/api/2/issue<<id>>

But I am getting 404

i am able access the https://<<mywebsite>>/browse/<<id>> through browser

 string '{"errorMessages":["Issue does not exist or you do not have permission to see it."],"errors":{}}'

[Fabio Racobaldo _Catworkx_]

Hi @Aiswarya V and welcome,

are you sure that you are calling the rest API with the same user that you are using on the browser? That error appear when user has not permissions to access ticket.

Fabio

[Aiswarya V]

Thanks @Fabio Racobaldo _Catworkx_ 

Yes i can able to brow se the ticket but hoover functionality getting this error 

{
"result": false,
"error": "Plugin \"Jira_Cloud_REST\" returned an error: Invalid HTTP code (404). Please verify the address of your JIRA installation in the configuration settings and that <domain> can reach your JIRA server."
}

[Fabio Racobaldo _Catworkx_]

Are you trying to setup an integration with an external system? Please take a look to the following similar question https://community.atlassian.com/t5/Jira-questions/Error-after-setup-of-API-token-based-authentication/qaq-p/1072110

[Aiswarya V]

@Fabio Racobaldo _Catworkx_yup its working fine .

Thank you for the valuable feedback