Get organization data in ServiceDesk and move it to Jira

[Arthur Harutyunyan]

Hi Community !!

I have the following situation:

1) I have configured Jira Service Management Cloud

2) I have Jira Cloud also configured

3) Any time the customer creates a request from Service Management Portal, based on a special status transition, I am running an automated rule to create a new ticket in Jira correspondingly. I am copying several fields from Service Management to Jira, for example, Summary, Description etc.

Now, I want to implement the following:

1) If a Customer-1 from Organization-1 creates a request, then I want to put the organization name (in this case Organization-1) in a some custom field.

2) Then once my automation works, move this organization name and put in a Jira ticket

This will help me to filter out the tickets based on the organization already in Jira Boards. 

Could you please advise me how to do that?

Thanks,

Arthur 

[Camilo Galleguillos]

Hi, @Arthur Harutyunyan

The reporter's organization data can be obtained through a REST API request. Check the following community post to see the details:

https://confluence.atlassian.com/jirakb/how-to-use-jsm-customer-s-organization-information-in-automation-rules-1115679210.html

Best,

Camilo Galleguillos Sr. Technical Consultant ServiceRocket camilo.galleguillos@servicerocket.com Santiago, Chile

[Arthur Harutyunyan]

Thanks @Camilo Galleguillos  for the reply. 

It gets more complex automation flow, do you think there is another simple way to do so ?

Thanks, 

Arthur