Get 500 error after running start-jira.sh script file

After I run start-jira.sh script file at the first time, and I use my browser to access to Jira.

I have a page. And after I choose one of 2 options, I got 500 error page.

1 answer

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welcome to the Atlassian community!

Please could you share log appearing in the secondo screenshot if you click on "Request assistance"? That could be helpful to support you!

Let us know,

Fabio

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Hi Fabio, I change mysql version and start it again. But it's still not working. This is the page and the log

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Please check that MySql setup is existing and it is reacheble from your JIRA instance server.

Did u add the MySQL JDBC driver?

Download one of the recommended MySQL drivers:
- MySQL Connector/J 8.0 driver
- MySQL Connector/J 5.1 driver
Copy the driver to the following directory:
```
<Jira-installation-directory>/lib
```

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How do I check Mysql is reachable from JIRA instance server? This is java command when I start JIRA server

I used username and password to login successfully to MySQL server. The same information I used in dbconfig.xml file

And this is my /lib folder

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A jar like mysql-connector-java-5.1.49-bin.jar should be present on /lib

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