Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

G Suite Sync - "ConflictingDomainClaim", potentially due to existing Verified Domains

Danny Holyoake
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 10, 2021

Hey there,

We have 2 domains verified via DNS, and have been using Google SSO. However, I'm interested in using the G Suite sync tool which will ensure automatic SSO for all our employees.

When trying to configure G Suite sync, I get the error message "Not okay : conflictingDomainClaim". My instinct tells me that because the domains we've verified via DNS are the same as that in our G Suite directory, we cannot seamlessly enable G Suite sync. Would that be accurate?

I am keen to stop using DNS domain verification and use the G Suite sync tool exclusively; could you advise on what steps I should take to ensure this?

I understand that if I remove the verified domains, all our users will be notified that their Jira account is no longer managed. If I removed the verified domains, and then configured the G Suite sync, would these users start to appear within our instance again? Is there ANY way to do this without mass-notifying all of our users?

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, team '25, conference, certifications, bootcamps, training experience, anaheim ca,

Want to make the most of Team ‘25?

Spend the day sharpening your skills in Atlassian Cloud Organization Admin or Jira Administration, then take the exam onsite. Already ready? Take one - or more - of 12 different certification exams while you’re in Anaheim at Team' 25.

Learn more
AUG Leaders

Upcoming Jira Events