Frustrated - Lost all of my data due to account deletion

[Brian Peschke]

I am incredibly frustrated. I had a ton of information for my project that must have been deleted. With a free account there is no way to actually connect with a support agent and so hence why I have to post here. I have had some family medical challenges recently and so there has been some inactivity for about 1 month. I really need my account restored. Also, I didn't receive any notification about a deletion.

[Arkadiusz Wroblewski]

Hello @Brian Peschke 

First, try the following:

Open Atlassian Administration.
Select the correct organization or billing account if you have more than one.
Go to Billing → Subscriptions → Inactive.
Look for the original Jira subscription and select Reactivate, if that option is available.

If that won´t work, contact billing support Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Best,

Arek🤠

[Brian Peschke]

Thank you...nothing there to reactivate. As for the billing support link...it only offers an AI chat and basically tells me sorry it's most likely permanently deleted. There is no way I see how to connect with an Atlassian human.

[Anastasiia Dimnych]

Hi @Brian Peschke,

I am so sorry to hear you’re having trouble accessing your data. I know how important this information is to your team, and I want to help you get some clarity on what’s happening.

Because this involves your specific account, site history, and communications involving private data, we need to move this to a secure environment where our Customer Advocate team can investigate.

Please take these steps now:

• Create a ticket with our Customer Advocate team through the Atlassian Support Portal

• Select Other and skip the Provide the related URL, SEN, EN or invoice number (if applicable) if you don’t have this information

• Describe your request and add a link to this Forum post

A note on our Free plan policy:
To ensure we’re providing the best experience for active teams, Atlassian has a policy for deactivated sites, see more details here.

• We typically send several email warnings to the site administrators before this happens.

• Once a site is deleted due to inactivity, the data is generally not recoverable.

However, our Customer Advocates can look into your specific account to see if the site was deactivated for a different reason or if there is any path forward for recovery. Please reach out to them via the link above so they can give you a definitive answer based on your site’s history.

Best,

Anastasiia 

[Trudy P Claspill]

Hello @Brian Peschke 

I am sorry for your difficulties.

I wrote an article recently on the topic of Free subscriptions being deactivated due to inactivity.

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline 

To get an authoritative answer about the status of your data going to Atlassian Support: Pricing, Billing, & Licensing | Atlassian is the right path.

Once you are there select Your account and Reactivate a subscription. There should be a Submit button below the other fields.