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Frozen Board after workflow change

AlekseyD July 14, 2022
Hello All.
After modifying the workflow on Jira all my boards appear in low opacity colors and i am not able to change anything.
On the bottom of the page i am getting the following notification: 
"We're still updating your workflow
This update is taking longer than expected and we haven’t saved your changes yet. You can refresh the page to try again."
Its been like that for over a day. Getting the following errors in Developer Console:
Screen Shot 2022-07-14 at 7.47.51 AM.png
Any suggestions? Is it me or system wide i

2 answers

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 19, 2022

Hi @AlekseyD 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-783685 We have requested data access.  If you would consent to this, our support team can take a closer look at your cloud environment in order to help troubleshoot this problem further.

Regards,

Andy

0 votes
John Funk
Community Champion
July 14, 2022

HI Aleksey - Welcome to the Atlassian Community!

I would try another browser or try it in Incognito mode and see if you see the same error. 

Also, clear your cache!  :-)

AlekseyD July 14, 2022

Thank you for your time. But no. Different browser, incognito, cleared cache.... all with no results. Here is how it looks for me.

 

It looks like i can create boards but i cant save and cant move any unassigned Statuses.

 

Also can not Delete board.

 

Screen Shot 2022-07-14 at 8.41.51 PM.png

AlekseyD July 14, 2022

Here i deleted everything. Same behavior

Screen Shot 2022-07-14 at 8.47.17 PM.png

John Funk
Community Champion
July 17, 2022

Hmm, not sure what is going on here. I will see if someone from Atlassian can take a look. 

AlekseyD July 20, 2022

Sure, thank you. 

To solve the issue, i have created a new project and migrated all Stories.

 

Old Project is empty; boards still don't work. Let me know if Jira wants to take a look at it for bug resolution purposes... otherwise, i will delete it.

 

Thank you

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